Speakers

Craig Clapper is a founder and chief knowledge officer of the Reliability 4 Life Group, a cross-industry, high-touch consulting group dedicated to empowering all people to experience the benefits of living reliably in all life’s spaces where we work, live, learn and play. Clapper has 30 years of experience improving reliability in power, transportation, manufacturing and healthcare. He specializes in failure analysis, event analysis, reliability improvement and safety culture improvement. Clapper has led safety culture transformation engagements for Duke Energy, U.S. Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, Sharp Healthcare and others. Prior to R4L, Clapper was chief knowledge officer of Healthcare Performance Improvement, chief operating officer of HPI, chief operating officer of Performance Improvement International, vice president of Failure Prevention Inc., systems engineering manager for Hope Creek Nuclear Generating Station and systems engineering manager for Palo Verde Nuclear Generation Station.

Dr. Mary Reich Cooper has been associate professor of population health and program director for healthcare quality and safety and operational excellence at the Thomas Jefferson University College of Population Health since January 2016. She designed and inaugurated the Quality Improvement and Patient Safety Leadership program and the implementation of the health system science curriculum for the Sidney Kimmel Medical College in the JeffMD curriculum. She is the QTIP Editor for the American Journal of Medical Quality, serves on the board of the American College of Medical Quality and is a national speaker on patient safety, healthcare quality, leadership and social determinants of health.

Much of Cooper’s career has been spent leading healthcare quality and patient safety for academic medical centers and affiliated organizations. Cooper was the chief quality officer and senior vice president, clinical services for the Connecticut Hospital Association from 2012 to 2021. At CHA, she was responsible for overseeing the implementation of high-reliability science throughout the hospitals in Connecticut, creating value for the hospitals with their quality and safety strategy and working closely with the state government and quality organizations. Cooper also oversaw CHA’s work in population health, including SDOH and the Connecticut Perinatal Quality Collaborative.

Prior to her time in Connecticut, Cooper lived in Rhode Island for five years, where she was senior vice president and chief quality officer for Lifespan Corporation, a four-hospital health system based in Providence. She was an assistant professor in medicine (research) at The Warren Alpert Medical School of Brown University and a member of the Rhode Island State Board of Medical Licensure and Discipline for five years. She went to Lifespan in July 2007, after twelve years at NewYork-Presbyterian Hospital, where she served as chief quality officer.

Cooper received her undergraduate degree cum laude from Duke University, her medical degree from Temple University School of Medicine, where she was elected to AOA, and her degree in health law from Pace University School of Law. She has numerous publications and grants, and her interests are large-scale change and health policy.

Lesli Giglio is the chief risk officer and chief privacy officer of Catholic Health. She is a registered nurse, holding a master’s in healthcare administration, Green Belt certification in Six Sigma and certifications in risk management, patient safety and privacy. She has more than 30 years of experience in risk management and patient safety.

She is currently responsible for the system-wide risk management and patient safety programs. She has implemented a high-reliability employee and patient safety program with a goal of zero harm. She manages all areas of litigation, oversees the insurance program for the health system and operates a successful captive insurance company. She is a frequent lecturer at national safety conferences on high reliability in healthcare.

She is the past president of the New York Chapter of the American Society of Healthcare Risk Management. She serves on several boards including the New York chapter of Healthcare Risk Management, Canterbury Mews and Temple Israel of Great Neck.

Dr. Oren Guttman serves as enterprise vice president for high reliability and patient safety for Jefferson Health. He holds an endowed chair in the health system as the Edward Asplundh chief quality and patient safety officer for Jefferson Health Abington division and is an active associate professor of anesthesiology at Sidney Kimmel Medical College.

Guttman is an expert on embedding patient safety in clinical operations. His work as chief architect of Jefferson Health’s safety management system won international recognition with the ECRI Safety Excellence Award in 2021. His focus on preventative harm through the pandemic in reducing CLABSIs was among three case studies that earned Jefferson Health recognition by HIMSS with the Davies Award in 2022 and the HAP Safety Excellence Award in 2023. He is a member of the renowned Anesthesia Patient Safety Foundation and a published author with a national voice on embedding human factors and resiliency engineering into clinical operations. He has consulted on safety science principles and implementation for healthcare and non-healthcare organizations such as Aramark, Medline, Institute for Healthcare Improvement, the Agency for Healthcare Research and Quality, AHA and other healthcare organizations.

Dr. Stephen Jones successfully completed executive leadership training at Yale School of Management. Prior to joining The Just Culture Company, he was associate professor of clinical medicine at Yale University School of Medicine with board certification in both internal and geriatric medicine.

His professional credentials include serving as medical director of safety and high reliability for Yale New Haven Healthcare System, where he also held numerous leadership positions. Dr. Jones was recognized by Yale New Haven Health System with the Special Achievement Award for Transformational Leadership in 2018.

In demand as a speaker and commentator, Jones has testified before the Senate Committee on Homeland Security as an expert in his field and addressed prestigious organizations such as The Conference Board, the World Affairs Forum and Contingency Planning Management.

Jones has been a featured medical commentator on the PBS national television series Healing Quest and a TV news medical commentator. The former host and moderator of Medical Journal on Cablevision, he has also made numerous local and national radio and podcast appearances and been quoted in many publications, including The New York Times, Forbes and Bloomberg BusinessWeek.

As chief quality officer, Dr. Chhavi Katyal is responsible for bringing leaders across the system together to ensure excellence in the organization’s approach to quality, safety, clinical effectiveness and patient experience. She ensures organizational regulatory compliance promotes and supports best practices for evidence-based medicine.

With more than 15 years of experience with quality systems and processes, Katyal has demonstrated a commitment to quality and process improvement. She is a graduate of the Clinical Quality fellowship from the UHF/GNYHA in 2012. Before joining Catholic Health, Katyal was the chief medical officer for Children’s Hospital at Montefiore for Montefiore Medicine in Bronx, NY.

Katyal earned her medical degree at the State University of New York Downstate College of Medicine in Brooklyn through the Sophie Davis School of Biomedical Education. She completed a postdoctoral pediatric critical care medicine fellowship at NewYork Presbyterian Hospital/Weill Medical College of Cornell University. She also holds two master’s degrees from Cornell, one in business administration and one in healthcare policy.