1 - 4 p.m.
EQIC is pleased to announce its two-part series for the implementation of a patient family advisory council. A recent study by the Institute for Patient- and Family-Centered Care found that hospitals with high-performing PFACs had lower rates of 30-day readmissions. PFACs can effectively improve patient safety, consumer satisfaction and patient outcomes. They also can help hospitals to make the essential paradigm shift from a culture of doing things to or for patients to a culture of engaging patients, families and caregivers in all aspects of care.
Faculty for the series is Mary Minniti from IPFCC, who will share evidence-based best practices and materials for a more integrated approach with patients and families.
While EQIC critical access hospitals have made establishing or improving upon a PFAC a priority initiative, many other EQIC participating facilities have identified barriers to the implementation of the program. Therefore, this series is open to all EQIC hospitals. The EQIC approach includes best practices to implement and sustain PFACs as part of a hospital-wide strategy to improve patient safety and satisfaction. Through this series, EQIC recognizes existing barriers and commits to providing support as you work through those barriers to implement your PFAC.
EQIC encourages the participation of key team members (pharmacist, physician, nursing and case management staff), as well as other key staff like chief nursing officers, chief quality officers and others from nursing staff, hospitalists and patient experience team members. Hospitals with an existing PFAC also should invite current members.
Online registration allows for access into both sessions on March 3 and March 29. Please plan to attend to get the ground level, step-by-step approaches for the implementation of a PFAC to improve patient and family engagement.
Session I: Preparation and recruiting
Thursday, March 3
1 - 4 p.m.
During this first session, hospitals will learn what a PFAC is and why implementing one will benefit your facility. Attendees will be able to describe the organizational principles in the implementation of a PFAC, develop strategies for recruitment for patient and family advisors and identify tools and resources for evaluation.
Session II: Onboarding, orientation and sustainability
Tuesday, March 29
1 - 4 p.m.
In the second session, hospitals will learn strategies for onboarding and orienting PFAs, establishing a PFAC meeting structure and ensuring PFAC sustainability.
Mary Minniti, BS, CPHQ, Senior Policy and Program Specialist, Institute for Patient- and Family-Centered Care
Brenda Chapman, BS, RNC, Project Manager, EQIC
Aashna Taneja, MS BME, CPHQ, Project Manager, EQIC
March 29, 2022