Culture and leadership

Culture and leadership are foundational to quality excellence. EQIC helps hospitals develop infrastructure through a concerted focus on teamwork and communication skills training, effective patient and family engagement and administrative and clinical leadership support. Hospitals can reduce a broad range of hospital-acquired conditions and promote safety across the board by implementing cross-cutting practices at the unit level.

Assessments

• Leadership leverage assessment - IHI
• Team planning worksheet - NYSPFP

Toolkits and guidelines

• Unit-based patient safety and quality improvement toolkit – EQIC
  • Cause and effect diagram
  • Driver diagram
  • Failure mode and effects analysis
  • Flowchart
  • Process map
  • Root cause analysis
  • Value stream map
• Quality improvement primer – EQIC
• Leading a quality improvement project – EQIC

Strategies for improvement

• How to use the gap analysis tools - NYSPFP
• Critical care unit-level gap analysis - NYSPFP
• Medical/surgical unit-level gap analysis - NYSPFP
• Emergency department gap analysis - NYSPFP

Culture of safety survey

Planning and preparation

• Culture of safety survey registration guide - EQIC
• User guide - AHRQ
• Frequently asked questions - AHRQ

2023 survey

• Promotional flyer - EQIC
• Promotional table display - EQIC
• Survey invitation for staff participation - EQIC

Post-survey action planning

• Post-survey action planning tool
• Action planning resources